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Shipping & Returns

Domestic Shipping (United States, APOs, FPOs, Puerto Rico, Other Protectorates, etc.)

    Free Shipping is offered in the United States with orders of $50 or more regularly priced merchandise via United States Postal Service (USPS) First Class Mail (up to 13 ounces) or USPS Parcel Post (over 13 ounces).  OhioBeads.com may, at our discretion, send a package eligible for Free Shipping via Priority Mail.

     If your order is eligible for Free Shipping, you may still choose USPS Flat Fee Priority Mail Shipping or paid First Class at your discretion.  Customer's intent for shipping is determined by the radio button selection made at checkout.

    For orders under US$50, OhioBeads.com offers two shipping options:

  • USPS Priority Mail for Flat fee US$5.49 for Domestic Shipping + USPS Confirmation
  • USPS First Class Mail for Flat fee US$2.60 for Domestic Shipping + USPS Delivery Confirmation
     USPS Delivery Confirmation does not necessarily provide scanned information at any point other than delivery.  USPS Delivery Confirmation included with Priority Mail or First Class Mail does not work past United States borders.

Signature Required on packages of $250 or more

    OhioBeads.com requires signature on deliveries of $250 or more.

    Signatures may be required in certain zip codes in the New York City metro area and other areas where safe and timely delivery has been shown to be a problem.  (Please refer to "Accurate, Safe and Secure Delivery Address" below.)

Accurate, Safe and Secure Delivery Address

    Customer will submit a delivery address that is accurate, safe and secure, especially if package delivery is expected when Customer is at work or out of town.

    Special delivery instructions besides the delivery address such as "Put on back porch if not at home" cannot be accommodated.

Proof of Delivery

      United States Postal Service Delivery Confirmations will establish sufficient proof that OhioBeads.com has fulfilled its obligation to deliver an order.

Use fees, sales tax. customs, duties, export fees, import fees, environmental impact fees, etc.

     Use fees, sales tax for jurisdictions where not collected in advance as part of the sale, environmental packaging fees and other fees imposed by Customer's national, trans-national, state or local governments are the responsibility of the Customer.

Customs Form CN-22 for International Shipments

     To comply with international shipping laws, we ship our packages marked with the Customs CN 22 form that declares the contents as merchandise with its appropriate value. Any import taxes that Customs may charge you are out of our hands and are part of importing goods from another country.

     We process and ship packages as quickly as possible after receiving the order. Once we ship the package, time delays due to customs are out of our hands.

    We will add other methods of shipping in the future.
 

International Shipping (outside the United States domestic shipping as defined above)

     As cross-border shipping requires an extensive understanding of duties, tariffs, taxes, expediting and Customs clearance, OhioBeads.com has elected to provide International Shipping only to Australia, Canada, United Kingdom, and Italy at this time.

Returns

    We will gladly accept the return of products that are defective in manufacturing and/or workmanship for 10 days from the date of purchase for store credit.

    We will gladly accept returns of incorrect products shipped as a fulfillment mistake for 10 days from the date of purchase in exchange for correct merchandise.

    In the case of incorrect products or defective products, shipping will be credited if it was paid.  Shipping will not be credited for normal returns.

    Returns may affect the total price of your order due to quantity discounts or shipping specials.

    If you simply do not like the product you ordered, we will accept returns minus a 20% restocking fee within 20 days of your order.  If the value of the returns causes the value of the order to drop below the threshhold for free or upgraded shipping, then the appropriate shipping fee will be deducted from any store credit issued.

    We attempt to completely describe the products for sale.  Product size, weight, color, finish, composition and hole sizes are features, not defects.  Applicability of the products to any specific design is not warranted.  Packages are sent FOB our business location; shipping delays are not within the scope of OhioBeads.com.   Orders are sent as soon as possible, usually within 48 hours.  Your acceptance of the order is not dependent upon any specific design or project, schedule or event. 

Plated metals may vary between manufacturers and between plating lots due to complex environmental and chemical conditions.  These color variations are considered normal and acceptable, not defects.

While every effort is made to send a continuous piece of chain, splices in chains are considered normal and acceptable and not defects.  Longer lengths are more likely to contain one or more splices.  Your chain calculations should accommodate cut links and possible splices.

    We do not accept returns on chain, wire, cut cords and ribbons, opened stringing materials, partials of bulk packs, tools, books or magazines or sale merchandise.

    Returned products must be in the same condition in which they were sent.  (Labels must still be attached and not marred; products should be in original bags, strands of beads still strung and sealed packages unopened.)   

Return Material Authorization

All returns must be accompanied with original packaging and with original sales receipt with a Return Material Authorization (RMA) Number and the reason for return written on the receipt.  RMA Numbers are available via phone from your sales rep at 513.770.5564.

Returns sent without a RMA on the label will be rejected.

Return Instructions

Please send your returns in their original packaging and with your original invoice to:


OhioBeads.com
3116 W. Montgomery Rd., Ste. 300
Maineville, OH  45039 USA
RMA # _______________

For your protection, please send your return items in a rigid cardboard box or bubble-padded envelope. We recommend that you insure and track your package. OhioBeads.com are not responsible for product returned to us damaged; we will not credit you for these items. Items returned in standard unpadded envelopes may be damaged by the postal service.

OhioBeads.com also cannot be responsible for items sent but never received.

Return Credits/Exchanges

Credits will be issued after product is received (according to the instructions above) and is processed. If exchanges are desired, if not directly related to a fulfillment error, new shipping charges may apply.

Lost Packages

     The United States Postal Service policy on lost packages mandates a waiting period of 30 days for Domestic shipments and 45 days for International shipments before issuing refunds.  A Lost Package claim will require a signed form to be scanned and e-mailed or sent via mail to OhioBeads.com' business address.

Confirmed Deliveries

     A United States Postal Service Delivery Confirmation or delivery confirmation of another package delivery service will serve as proof that the package has been delivered and that OhioBeads.com has fulfilled all responsibilities associated with product supply and delivery.  Customer claims to the contrary are the responsibility of the customer with local Post Office officials and appropriate law enforcement agencies that investigate theft.  Refunds and credits will not be issued.

Customer Addressing and "RTS" Packages

    Customer is responsible for accurately entering billing and mailing addresses at account setup. Packages "Returned to Sender" may be charged to customer if package was sent and delivered according to customer-entered mailing address.

 

Liability

OhioBeads.com's maximum liability is limited to the amount of the original product order less any discounts, coupon savings, or shipping charges outstanding.

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