Domestic Shipping (United States, APOs, FPOs, Puerto Rico, Other Protectorates, etc.)

    OhioBeads.com ships orders at a flat fee $4.97 via USPS Priority Mail for Domestic Shipping.

    Orders are sent as soon as possible, usually within 48 hours., subject to shipping days of  Monday through Friday, 9 AM to 5PM, excluding Holidays.

    Free Shipping is offered in the United States with orders of $50 or more regularly priced merchandise via USPS First Class Mail (up to 13 ounces) or USPS Parcel Post (over 13 ounces).  OhioBeads.com may, at our discretion, send a package eligible for Free Shipping via Priority Mail.

     If your order is eligible for Free Shipping, you may still choose Flat Fee Priority Mail Shipping at your discretion.  Customer's intent for shipping is determined by the radio button selection made at checkout.

     Use fees, sales tax for jurisdictions where not collected in advance as part of the sale, environmental packaging fees and other fees imposed by Customer's state or local governments are the responsibility of the Customer.

    We will add other methods of shipping in the future.

International Shipping (outside the United States domestic shipping as defined above)

Returns

    We will gladly accept the return of products that are defective in manufacturing and/or workmanship for 10 days from the date of purchase for a store credit.

    We will gladly accept returns of incorrect products shipped as a fulfillment mistake for 10 days from the date of purchase.

    In the case of incorrect products or defective products, shipping will be refunded if it was paid.  Shipping will not be credited for normal returns.

    Returns may affect the total price of your order due to quantity discounts or shipping specials.

    If you simply do not like the product you ordered, we will accept returns minus a 20% restocking fee within 20 days of your order.  If the value of the returns causes the value of the order to drop below the threshhold for free or upgraded shipping, then the appropriate shipping fee will be deducted from any store credit issued.

    We attempt to completely describe the products for sale.  Product size, weight, color, finish, composition and hole sizes are features, not defects.  Applicability of the products to any specific design is not warranted.  Packages are sent FOB our business location; shipping delays are not within the scope of OhioBeads.com.   Orders are sent as soon as possible, usually within 48 hours.  Your acceptance of the order is not dependent upon any specific design or project, schedule or event. 

    We do not accept returns on chain, wire, cut cords and ribbons, opened stringing materials, partials of bulk packs, tools, books or magazines or sale merchandise.

    Returned products must be in the same condition in which they were sent.  (Labels must still be attached and not marred; products should be in original bags, strands of beads still strung and sealed packages unopened.)

Return Material Authorization

Returns sent without a RMA on the label will be rejected.

Return Instructions

Please send your returns in their original packaging and with your original invoice to:

For your protection, please send your return items in a rigid cardboard box or bubble-padded envelope. We recommend that you insure and track your package. OhioBeads.com are not responsible for product returns that arrive to us damaged; we will not credit you for these items. Items returned in standard unpadded envelopes are often damaged by the postal service.

OhioBeads.com also cannot be responsible for items sent but never received.

Return Credits/Exchanges

Credits will be issued after product is received (according to the instructions above) and is processed. If exchanges are desired, if not directly related to a fulfillment error, new shipping charges may apply.

Lost Packages